Essentials for Business, Essentials for Life

Live Chat

 

How to use Live Chat?

 

There are two statuses in Live Chat:

  • Online status 
    When you click this button, you will be able to start a chat with one of the available operators.

  • Offline status   
    When you click this button, you will get a pop-up window containing information about the working hours of the live chat operators.

If you are a MEB registered customer, before starting a live chat session, please log on to the system. This will help speed up our verification and investigation processes.


How to start a Live Chat?

Click the "Have a question? Chat with us." link at the bottom of any page to initiate a chat.

The following Live Chat pop-up window will appear: 


Chatting

Chatting can be done by entering text in the chat box and pressing enter. Once you do that, your message will be sent to the operator. 

Make sure you keep your messages short and informative and to give the operator some time to read your message before sending next one.


How to end a Live Chat session?

Once you get the answer to your question(s), you can close the chat by clicking the x icon in the top right corner of the chat window.

This will trigger a chat rating survey to appear in the chat window, giving you the ability to rate your chat experience by clicking one of the 3 available icons.

If you don't want to rate the conversation you can click the "I don't want to rate this conversation" link.


Live chat is available:
  • Mon-Thurs 9am-6pm
  • Friday 9am-4pm
Meanwhile, you can contact us.