- Mon-Thurs 9am-6pm
- Friday 9am-4pm
Frequently Asked Questions
The stainless steel balls roll the smoothest of the 3 options and release the least amount of oil. You will vaguely see the oil on the skin.
The glass balls fit the tightest in the encasing of the 3 options. Some customers feel they do not release any oil, however because they are a tight fit, they just need a little TLC and love to get them rolling. They release a mid-amount of oil.
The plastic balls are the easiest to use because they are the looser fit. However, they can sometimes give off a little too much oil. We recommend using plastic rollers balls for blends on the bottom of your feet, or larger surface areas of the body.
How to use: Remove cap, Turn bottle upside down and gently give it a tap on the bottom a few times. Keep in mind that the orifice reducers in the drams are different than the ones in essential oil bottles.
Our recommendation: is filling the diffuser using the measuring cup included. Fill the diffuser with 500ml of water and turn it on. If the diffuser still does not work, turn off and add another 50ml of water. Place cover on top and turn on. If the diffuser starts to mist, turn the diffuser off and mark the water line with a permanent marker and add your oils and enjoy! You can always contact us if you are still having difficulties.
Please note: All of our coupons are for online purchases and will not be accepted in-store. We do ask that larger orders containing a large quantity of glass product (eg. flats) be done online to allow more time for packaging.
Items in new condition can be returned within 30 days of purchase for a refund. In this case, the customer is responsible for the return shipping charges and a 10% admin fee will apply to the refund. Shipping charges will not be refunded. Items must be sent back in their original packaging, if applicable, and in the original condition.
Diffusers have a different return policy which can be found in the description of each diffuser. We offer a 90 replacement warranty on all diffusers. After 90 days, the one year manufacturer warranty will come into effect.
Details about our return policies can be found here