- Mon-Thurs 9am-5pm
- Friday 9am-4pm
Frequently Asked Questions
Unfortunately, we only offer free shipping on special occasions. At MEB, we try to keep our product pricing as low as possible, and are very transparent with our shipping costs. UPS is integrated into our website, so the quote you receive is what we actually pay….there are no markups or hidden fees. When our rates decrease, your rates will as well!
The stainless steel balls roll the smoothest of the 3 options and release the most amount of oil.
The glass balls fit the tightest in the encasing of the 3 options. Some customers feel they do not release any oil, however because they are a tight fit, they just need a little TLC and love to get them rolling. We suggest using a bit of FCO and rolling the balls to get them going. They release a mid-amount of oil and you will vaguely see the oil on the skin. Take a little whiff...you'll smell it's there ;-).
The plastic balls are the easiest to use because they are the looser fit. However, they can sometimes give off a little too much oil. We recommend using plastic rollers balls for blends on the bottom of your feet, or larger surface areas of the body.
How to use: Remove cap, Turn bottle upside down and gently give it a tap on the bottom a few times. Keep in mind that the orifice reducers in the drams are different than the ones in essential oil bottles.
Please note: All of our coupons are for online purchases and will not be accepted in-store. We do ask that larger orders containing a large quantity of glass product (eg. flats) be done online to allow more time for packaging.
Items in new condition can be returned within 30 days of purchase for a refund. In this case, the customer is responsible for the return shipping charges and a 10% admin fee will apply to the refund. Shipping charges will not be refunded. Items must be sent back in their original packaging, if applicable, and in the original condition.
Diffusers have a different return policy which can be found in the description of each diffuser. We offer a 90 replacement warranty on all diffusers. After 90 days, the one year manufacturer warranty will come into effect.
Details about our return policies can be found here
Conditions for Wild Wednesday & Special Promotions
Promotions are offered for a limited time as specified. We do not honour any sale/promotion after the end date. Please keep in mind that promotional items purchased are FINAL SALE and not eligible for any returns or exchanges. Sales and specials do not apply to previously submitted orders. While supplies last, we do not offer rain checks.